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French Speaking Customer Service Advisor
– Remote working from home.
– Monday to Friday hours
– Start date – April 2023
Are you fluent in French and looking for an exciting new career opportunity?
Exciting opportunity with our market leading Ecommerce client. This growing client supports it's consumers by the partnership of technology and customer service which enables them to have a positive impact on the customer service journey. We're looking talented French speakers who are creative big thinkers with small egos to achieve our ambitious plans. Most importantly you will bring strong French customer service experience and an ability to 'wow' the customer.
In return we are offering you a competitive salary of £21,000 which increases to £22,000 after 12 weeks, with a fully remote working position. Full training and equipment is provided for.
Key Responsibilities:
Communication with French speaking customers via phone, email and livechat
Taking control of situations and thinking on your feet to make smart decisions in order to resolve customer queries.
Understanding customer's needs so as to be able to deliver the best solution for each of them in line with our key performance indicators
Working independently to find information to exceed customers' expectations and educate yourself
Navigating multiple systems simultaneously in order to update e-records promptly and accurately
Proactively provide support and assistance to colleagues and work together as a team to provide feedback and suggestions to help the company grow & retain its customer base
Maintain confidentiality in receiving and recording payments and reporting any discrepancies regarding information or system faults in line with operational procedure
Requirements:
Fluency in French – Essential
Experience in a contact centre or customer facing role
Demonstrate excellent customer care skills
Willing to go above and beyond to deliver an excellent customer experience
Able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed
Can adapt quickly to changes in products, process and technology
Proven track record of excellent attendance and time-keeping
Note* all candidates applying must pass a criminal record check and language test
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
To apply for this job please visit www.cv-library.co.uk.