NHS 111 Health Advisor Role – Work from home after 12 months Permanent Peterborough, Cambridgeshire

Connaught Resourcing are currently working with an established NHS 111 provider in Peterborough who are looking to recruit permanent Health Advisors within their NHS 111 Services on a full and part-time basis. There is the opportunity for homeworking after 12 months.

The Role:

NHS 111 is a non-emergency telephone service providing patient's advice on the most appropriate urgent care service they require. As a 111 Health Advisor, you will be the first point of contact, answering inbound calls from members of the public and health care professionals in need of medical advice and directing them to the most appropriate service.

Using the NHS Pathways software, you will ensure that all calls are answered promptly, accurately, and professionally in line with the performance standards. These calls could be escalated to a Clinical Advisor, an ambulance may be dispatched in the case of an emergency, or you may refer onto, or provide, information about other available services.

Out of hours shifts such as weekends and evenings may be included in the rota pattern.

Although full and part-time rotas are available you will need to dedicate yourself to a 5-week full-time training programme followed by 2 weeks of buddy training, which will be fully paid.

We are looking for 111 Health Advisor candidates who have the following:

Experience in customer facing roles including care, call centre or customer service
Exceptional verbal and written communication skills
Possess a high degree of literacy and have the ability to record information accurately and correctly
Strong IT Skills
Be able to learn new skills and receive feedback on your performancePay Rate (please note rates will increase after 6 months):

Weekday – £10.42
Weekday Evenings – £11.46
Weekday Overnights – £13.03
Weekends – £11.98What 111 Health Advisor candidates will receive in return:

Increase in salary after a 6-month period
NHS Pension Scheme
Generous holiday entitlement of 28 days (inclusive of bank holidays)
Flexible hours
Staff Recognition Scheme
Discretionary Bonus Awards
Investment in your Training and Development
Excellent Career Progression Opportunities
Be a part of Staff Forum and have your say
If you are interested in this position, please submit your CV to Connaught Resourcing as soon as possible.Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures